All KBA Training programmes are underpinned by the
Four Pillars of Management Training:
Leadership
“Management is doing things right; leadership is doing the right things.”
— Peter F. Drucker
At KBA, we distinguish Leadership from Management, offering training that reflects this understanding. While Management controls to achieve goals, Leadership empowers individuals to contribute. Our programmes address real business challenges, providing knowledge and a safe space for skill practice. What sets us apart is our holistic approach—supporting both learners and their line managers ensures effective learning transfer and desired results. Tailor-made training equips managers at all levels with tools for developing into effective leaders, making our approach highly impactful and comprehensive.
Communication
“The single biggest problem in communication is the illusion that it has taken place.”
— George Bernard Shaw
Effective communication encompasses more than words—it includes tone, body language, and presentation. At KBA, we emphasise communication as a critical pillar of management training, recognising its two-way nature with listening and cue-reading. This skill isn’t confined to sales or management; it’s essential for all team members. That’s why our training programmes incorporate communication elements, addressing sales, after-sales, and relationship management with clients, suppliers, and colleagues. We believe a holistic approach to communication benefits individuals throughout the organisation, fostering successful interactions in various contexts.
Motivation
“Success is not final, failure is not fatal: It is the courage to continue that counts.”
— Winston Churchill
When did you last inquire about your team’s motivations? The key to retaining talent is understanding what truly motivates individuals. While salary matters, job satisfaction, professional development, and public recognition often weigh more. KBA training equips managers with tools to identify and leverage team members’ motivators. Through Coaching and Mentoring programmes, individuals develop skills to empower others. Our Talent Management training focuses on attracting, developing, and retaining valuable individuals, fostering a high-performance workplace, learning culture, brand enhancement, and diversity management.
Planning & Control
“By failing to prepare, you are preparing to fail.”
— Benjamin Franklin
Planning and control are essential for organizational success. KBA’s business performance training, centered on KPI analysis, equips participants with practical tools to develop strategic and operational performance measures. The course fosters a performance culture by enhancing skills in understanding performance management fundamentals. It guides participants in creating and managing meaningful KPIs for strategic, operational, or programme management, acting as an early-warning system for improved performance. Our training integrates SMART objectives, meaningful KPIs, and monitoring procedures for a comprehensive approach to drive business success.
For more information about our Development Courses, please contact;
Katherine Roberts
katherine.roberts@f-tec.org.uk
01793 384449