Customer service for Team Members

Course Summary:

Customer Service Training for Team Members

About This Course

This course is designed to equip team members with essential customer service skills, ensuring they can provide excellent service and positively impact customer experiences. Participants will learn the 8 Rules of Good Customer Service, focusing on effective communication, problem-solving, and exceeding customer expectations.

Who Will Benefit from This Course?

This course is suitable for all team members who interact with customers and want to develop their customer service skills.

Course Pre-requisites

There are no pre-requisites, making this course accessible to all team members.

Objectives of the Programme

By the end of this course, participants will:

Understand and apply the 8 Rules of Good Customer Service.
Develop active listening and communication skills to improve customer interactions.
Handle complaints effectively and professionally.
Enhance customer satisfaction by going the extra mile.
Recognize the financial and legal implications of customer service.