{"id":6394,"date":"2025-03-04T12:50:28","date_gmt":"2025-03-04T12:50:28","guid":{"rendered":"https:\/\/www.f-tec.org.uk\/?post_type=project&p=6394"},"modified":"2025-03-06T16:48:53","modified_gmt":"2025-03-06T16:48:53","slug":"customer-service-for-team-members","status":"publish","type":"project","link":"https:\/\/www.f-tec.org.uk\/f-tec-staging\/course\/customer-service-for-team-members\/","title":{"rendered":"Customer service for Team Members"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Header” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#F8F9FA” use_background_color_gradient=”on” background_color_gradient_direction=”-67deg” background_color_gradient_stops=”rgba(60,193,246,0.1) 18%|#f8f9fa 18%” background_color_gradient_start=”rgba(60,193,246,0.1)” background_color_gradient_start_position=”18%” background_color_gradient_end=”#f8f9fa” background_color_gradient_end_position=”0%” background_position=”top_left” custom_padding=”0px|0px||0px|false|false” custom_padding_tablet=”||0px” custom_padding_phone=”” locked=”off” global_colors_info=”{}”][et_pb_row module_class=”btn-inline” _builder_version=”4.16″ _module_preset=”default” use_custom_width=”on” width_unit=”off” custom_width_percent=”90%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”|50px||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#3CC1F6″ divider_weight=”80px” _builder_version=”4.16″ _module_preset=”default” transform_skew=”-22deg|0deg” transform_skew_linked=”off” height=”80px” custom_margin=”||30px|-20vw||” custom_margin_tablet=”||30px” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_post_title meta=”off” featured_image=”off” _builder_version=”4.16″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”4vw” title_font_size_tablet=”60px” title_font_size_phone=”40px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_post_title][et_pb_divider color=”#0AA0DB” divider_weight=”10px” _builder_version=”4.16″ _module_preset=”default” transform_skew=”-20deg|0deg” max_width=”100px” height=”10px” locked=”off” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.23″ custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.23″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”100%” global_colors_info=”{}” width_tablet=”80%” width_phone=”80%” width_last_edited=”on|tablet”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]

Course Summary:<\/strong><\/h2>\n

Customer Service Training for Team Members<\/strong><\/h3>\n

About This Course<\/strong><\/h2>\n

This course is designed to equip team members with essential customer service skills, ensuring they can provide excellent service and positively impact customer experiences. Participants will learn the 8 Rules of Good Customer Service, focusing on effective communication, problem-solving, and exceeding customer expectations.<\/p>\n

Who Will Benefit from This Course?<\/strong><\/h2>\n

This course is suitable for all team members who interact with customers and want to develop their customer service skills.<\/p>\n

Course Pre-requisites<\/strong><\/h2>\n

There are no pre-requisites, making this course accessible to all team members.<\/p>\n

Objectives of the Programme<\/strong><\/h2>\n

By the end of this course, participants will:<\/p>\n

    \n
  • Understand and apply the 8 Rules of Good Customer Service.<\/li>\n
  • Develop active listening and communication skills to improve customer interactions.<\/li>\n
  • Handle complaints effectively and professionally.<\/li>\n
  • Enhance customer satisfaction by going the extra mile.<\/li>\n
  • Recognize the financial and legal implications of customer service.<\/li>\n<\/ul>\n

    Duration:<\/strong><\/h2>\n

    2 Days.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.23″ _module_preset=”default” width=”100%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.f-tec.org.uk\/f-tec-staging\/wp-content\/uploads\/2023\/04\/Customer-Service-for-Non-Engineers.jpg” title_text=”Customer Service for Non Engineers” _builder_version=”4.27.4″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”15%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

    Course Summary: Customer Service Training for Team Members About This Course This course is designed to equip team members with essential customer service skills, ensuring they can provide excellent service and positively impact customer experiences. Participants will learn the 8 Rules of Good Customer Service, focusing on effective communication, problem-solving, and exceeding customer expectations. Who […]<\/p>\n","protected":false},"author":8,"featured_media":6019,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","editor_plus_copied_stylings":"{}","footnotes":""},"project_category":[167],"project_tag":[168],"class_list":["post-6394","project","type-project","status-publish","has-post-thumbnail","hentry","project_category-non-engineer-training","project_tag-2-days"],"_links":{"self":[{"href":"https:\/\/www.f-tec.org.uk\/f-tec-staging\/wp-json\/wp\/v2\/project\/6394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.f-tec.org.uk\/f-tec-staging\/wp-json\/wp\/v2\/project"}],"about":[{"href":"https:\/\/www.f-tec.org.uk\/f-tec-staging\/wp-json\/wp\/v2\/types\/project"}],"author":[{"embeddable":true,"href":"https:\/\/www.f-tec.org.uk\/f-tec-staging\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.f-tec.org.uk\/f-tec-staging\/wp-json\/wp\/v2\/comments?post=6394"}],"version-history":[{"count":0,"href":"https:\/\/www.f-tec.org.uk\/f-tec-staging\/wp-json\/wp\/v2\/project\/6394\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.f-tec.org.uk\/f-tec-staging\/wp-json\/wp\/v2\/media\/6019"}],"wp:attachment":[{"href":"https:\/\/www.f-tec.org.uk\/f-tec-staging\/wp-json\/wp\/v2\/media?parent=6394"}],"wp:term":[{"taxonomy":"project_category","embeddable":true,"href":"https:\/\/www.f-tec.org.uk\/f-tec-staging\/wp-json\/wp\/v2\/project_category?post=6394"},{"taxonomy":"project_tag","embeddable":true,"href":"https:\/\/www.f-tec.org.uk\/f-tec-staging\/wp-json\/wp\/v2\/project_tag?post=6394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}